Terms & Conditions

Confirmation

A quote is valid for 28 days. On confirming your service in writing, an invoice for the full fee or your first instalment payment will be sent to you by email. Your preferred dates or times for the sessions will be agreed at our initial action planning session.

The confirmation email is our contract and confirms your agreement to proceed and pay the fee quoted.

Where applicable, all sessions that comprise a package must be completed within six months of the date of the first action planning session (except in exceptional circumstances e.g. significant illness, pregnancy). If the terms agreed differ this will be stated in the confirmation email.

I will contact you to remind you to book in any additional sessions as part of your package. Availability at short notice cannot be guaranteed.

Fees and payments

The fee for the service is outlined/confirmed in your written proposal (e.g. email, pdf, etc.). It is your responsibility to review the content of the quote and confirm that you agree with the details proposed.

When you have confirmed in writing that you want the service to go ahead, I will send you an invoice. Invoices must be paid by the due date for the sessions to go ahead. Payments serve as both confirmation of your service booking and acceptance of the Terms and Conditions outlined in this document.

Payments are to made by direct bank deposit or by arrangement online via STRIPE.

Rescheduling and refunds

A minimum of 48 hours’ notice is required to reschedule a coaching session. Please make a note of your session times when we agree these at the initial action planning session. If you cancel your session less than 48 hours before the confirmed date you may need to wait for availability before another session can be booked. This could be a week or more and could impact on your package of sessions.

Should I need to change your session you will also be given at least 48 hours’ notice.

Deliverables

I deliver the best possible results for my clients. To achieve this your full engagement is required: including action planning, preparing for sessions, putting in the work between sessions and “showing up”. These activities are for your benefit and are designed to make the most of your investment in my services and expertise.

Data protection

In accordance with the Privacy Act 1988, all information you provide about your business or individuals will be kept in the strictest confidence and will not be shared with anyone. Information will not be passed onto third parties in any way.